Heights Hotel in Dorset went live with Avon Data’s property management system Hotel Executive in November and has seen a major boost in day-to-day efficiency as a result.
Hotel Executive is linked with SiteMinder, for channel management, online booking and global distribution.
Jenny Eyles, sales manager at Heights Hotel, said: “Adopting Avon Data’s PMS Hotel Executive has saved our staff so much time they can concentrate on selling hotel rooms.
“It’s a far more advanced system than the one we used before.
“As well as being much easier to operate, there is far more detail in the analytics. We have a team of ten receptionists and we all find it user friendly.”
Jenny added Avon Data had offered top-class customer service and two free training courses to help the team with their transition onto the new system.
She said: “We searched online for a new property management system and found Avon Data.
“It is a family business and they have been brilliant. You can always speak to someone if you need to and, if you need to log a fault, they are very good in terms of dealing with it.
“We are still in a learning position at the moment. Going forwards, we look forward to making the most out of the marketing tools.
“Avon Data spent three days with us for training just before we went live with the system.
“We then went to Bristol to spend two days topping up our training and sharing further questions we had.”
Sarah Cade, managing director at Avon Data, said she was “thrilled” to be working with Heights Hotel, which is located on the Isle of Portland.
She said: "We are so thrilled to have Heights Hotel as a new client. Heights is an iconic 65-bedroom full service hotel situated on the summit of the Isle of Portland.
“They went live in November and have since attended two of our free refresher training courses to ensure they are getting the best out of our system".
Avon Data’s booking system Hotel Executive supports all hotel front of house and back office tasks.
Posted on April 6th, 2018 by Avon Data: Category Success Stories
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